We currently offer FREE DELIVERY with all product options and quantities purchased...how good is that!? Please note the estimated delivery times are 2-3 days providing the item is in stock. We endeavour to dispatch your order within 24hrs but please allow up to 10 days for delivery, unless advised otherwise.
When you come to purchase an item, an option is given to have the goods delivered to a different address to that of the cardholder. This can be used to deliver goods to work or friends etc.
For special items, bulk orders, or special delivery instructions (including overseas orders) please order via phone or email. The best number to catch us on is 01885 482445. We advertise this number quite a lot, we just want you to call us, for whatever reason, even if it is for a discussion on what sort of apple you have in your garden.
We love going abroad ourselves so if you live abroad or want to send some juice abroad then please give us a ring or an email and we will have to organise special shipping arrangements. Please not we cannot offer free delivery abroad.
The prices quoted on our website include VAT at the current rate. If the order is being dispatched to a non-E.C. country then the VAT can be deducted, the checkout will automatically calculate the total according to the destination. Responsibility for local taxes and duties on orders sent VAT free, lie with you the customer.
The international shipping costs are calculated according to the value and destination of your goods and will be calculated at the final checkout (see delivery for costs).
Notification of goods short delivered or damaged in transit must be received by us in writing within 3 days of delivery. Failure to comply with these instructions may invalidate subsequent claims.
Should we be unable to fulfill all of your order, we shall contact you and discuss whether you would like a replacement product or whether to wait until the product is available again.
We hope that any product that is purchased through mannings-juice.co.uk will meet your expectations. However, should you wish to return an item then we offer a refund or an exchange service.
- We do ask that all products are returned to us within 28 days of receipt, in a saleable condition.
- You are required to take reasonable care of items.
- All returns must be in there original condition with the labels attached and in the original packaging. (Goods which are not returned in a saleable condition may be refused a refund or exchange or may incur a handling/cleaning fee.
We do not offer a free returns service. Often the best method of returning goods is via a courier. These can be found on parcel2go.co.uk and involves the collection from and delivery back to us
We regret we cannot be responsible for returned goods, which are lost or damaged in transit, therefore please return the goods using a method which records delivery and provides insurance.
Please return to the following address:
Returns Area, Mannings Juice, New Cross Farm, Edwyn Ralph, Bromyard, Herefordshire, HR7 4NF
If you received a free product or a promotional offer with your order, and this order then needs to be returned for a refund, or is to be exchanged for a different product, we would require the free item / offer to be returned to us also.
If you wish to keep the promotional item, and return only the purchased item, we would require payment to be made for the promotional item at the published RRP; likewise if an item is forgotten and is not included in the returns parcel you will only be refunded for the cost of your purchase less the cost of the promotion.
If your order comes with a free product automatically and you do not wish to receive the complimentary product, please outline this in the "shipping instructions" option at the checkout.
If you are at all unsure, please do not hesitate to give us a buzz on 01885 482445.
Once we have received and inspected the returned item we shall then proceed with the refund. Refunds will be sent out by cheque made out in the original payee's name.
If the order was dispatched to a third party by us, the recipient will only be eligible for an exchange or credit note. The purchaser is entitled to a refund and will have to confirm they are in agreement with this.
For security reasons we do not keep payment details once an order has been processed and dispatched. A repeat postage charge is applicable to all exchanges; please either enclose a cheque (made payable to Mannings Fruit Ltd) for the amount of the original postage cost, or we can contact you to gain card details, however if it is more convenient then please contact us on freephone 01885 482445.
Once we have received and inspected the returned item we shall then proceed with the exchange.